Showing posts with label lifeinsurance. Show all posts
Showing posts with label lifeinsurance. Show all posts

Thursday, 26 March 2015

The Beneficiaries in an Insurance Claim: Nominees and Appointees


The term “beneficiary” is defined as “a person who derives advantage from something, especially a trust, will, or life insurance policy”. In India rarely is the word beneficiary used.


Beneficiaries in an Insurance Claims: Nominees and Appointees



In the case of a general insurance or a health insurance policy the person who can claim is usually the policy owner himself, because he is alive and capable of claiming.

In a life insurance policy, the policy holder is usually dead before claim occurs. (LIC of India uses the word “claim” for maturity proceeds and interim survival proceeds: in standard terminology these are not “claims” but contractual payouts). Here is a list of payees who can potentially receive amounts from claims on a life insurance policy.
  1.  Nominee
  2.  Appointee
  3.  Assignee
  4.   Trustee
  5.   Joint Life Policy Holder
  6.  Policy Owner
  7.  Court Appointed Receiver
  8.   Government Authorities



Nominee: This entity is almost unique to India and has an entire clause in the Insurance Act (S.39) governing his status. The name of the nominee is usually indicated at the start of the policy and normally is the close relative of the policyholder. Thus a spouse, children, brothers, sisters, and parents are the usual nominees. By convention, Insurance companies frown upon strangers being made nominees. It is almost impossible to nominate a friend. A policyholder can change his nominee any number of times during the currency of the policy at no cost. Only the name of the new nominee and a simple notice is required. Nominees have no role to play till the policy results in a death claim. Nominees do not have the right to retain the money, and their role is limited to giving the insurance company a discharge for the claim payment. Thus the cheque is made out in the name of the nominee although as per law, he may not have any right to use the money! But, since a vast majority of the nominees are also rightful heirs, complications are few. As a corollary, it is open to a non-nominee heir to challenge the nominee to give up the proceeds. It must be observed here that the rights of a nominee are most easily challenged amongst all beneficiaries.

A policy can have more than one nominee, but as will be seen the outcome of a policy with multiple nominees is complicated. Indian Law does not allow specifying shares for nominees (remember they are not entitled to use the money, they can just give a discharge to the insurer). Thus if any cheque is made out, it is made jointly to the nominees. Irrespective of the policy having a valid nomination, at the time of claim any person who is a legal heir can bring an order from a court to stop the claim being paid to the nominee. If such an order is received by the insurer after the payment has been made, no blame can be ascribed to the insurer, since he has acted in good faith and in accordance with S.39 of the Insurance Act. But even if a simple letter is received by the insurer after the death of the policyholder but before any payment is made, disputing the rights of the nominee, the insurer will refuse to pay till clear title is established.

Nominees can be major or minor in age.  Since minors cannot execute a valid contract, at the time of death of the policyholder, if the nominee is a minor, claim cannot be discharged by him. To avoid a sticky situation, the policyholder has to appoint another person called the Appointee.

Appointee: As described above the role of an Appointee is to give discharge to the insurance company on behalf of the minor nominee. He is appointed by the policyholder at the time of nominating the minor nominee. His role is extinguished when the nominee acquires majority. Interestingly, there is no restriction on who can be an Appointee. Anyone who is above the age of 18, and of sound mind can become an Appointee, even if he or she is not related to the nominee or the policyholder. The Appointee’s status is governed by the same S.39 of the Insurance Act.


We strongly advocate that if you are a policyholder you must unfailingly appoint a nominee. Please review your life insurance portfolio and check for missing nominations and nominate right away. There are terrible stories of people forgetting that their mother/father was nominated at the time of purchase of the policy and the wife at the time of claim was made to run from pillar to post proving her right to receive the policy monies. Whether you are nominating, or are a nominee, or are invited to act as an Appointee, it is important to know your rights and your limitations. There will be more on the other “beneficiaries” in a further blog. We at Policylitmus strongly believe that it is important to be fully informed to make the right choices while choosing your insurance needs and that the best policy for you  is just a click away.

Wednesday, 25 March 2015

Medical Tests in Insurance

Medical Tests in Insurance
Medical Tests in Insurance


“Doctors give drugs of which they know little, into bodies of which they know less, for diseases of which they know nothing at all”, said Voltaire.

Insurers are generally in the same position. They know little about the person they insure, his lifestyle, his place in society, his economic capability and least of all his health status.

Yet they are expected to cover risks and pay if there is a claim. This is the reason why insurers use medical tests to find out about your health status. Unfortunately medical tests can only reveal the current position. But insurers can make informed decisions based on your current medical status. This is the reason why medical tests are always pre-policy. No insurer is permitted to conduct a test after you have taken the policy, irrespective of how old you currently are or how bad your health status.


By and large insurers are interested in normal healthy individuals. Yet, if something is abnormal in your test reports, insurers will still accept your case by charging a little extra – provided the abnormality is not obviously life threatening. The trigger to conduct tests is different for health insurers as opposed to life insurers. Health insurers will conduct medical tests if you cross a certain age while buying a new policy: usually 45. The amount of cover has little role to play. Life insurers on the other hand may ask you to undergo tests based on age, size of cover or type of policy, or any combination of these factors. In fact some companies offer a lower premium if you are willing to undergo a medical test!

Medical tests are usually conducted free of cost by insurers and is usually conducted after payment towards first premium is made. They will deduct the cost of tests only if you refuse to consider taking the policy after the insurer has accepted your case. In the case of life insurers, even if the application is declined by them due to adverse health issues, they will not deduct medical costs while refunding your deposit. Some health insurers act differently and may not deduct cost of tests if the application is not accepted. In spite of these niggling issues, our advice to all customers is that it is in your interest to take these tests. You can insist on them providing you a copy of the reports. Further if any adverse reports emerge, and the insurer is willing to insure by charging some extra premium, grab that offer – a time may come when you may become uninsurable due to the adverse impact of your health condition.

Tests vary little across insurers. However premiums do and insurer performance varies widely. Before you choose to buy a policy it is important to make yourself aware of the choices that fit you the best.


Wednesday, 4 March 2015

Should I buy a ULIP

ULIPs or Unit Linked policies are a variety of life insurance where a part of the premiums you pay are invested in stock market instruments. To get a more detailed description of ULIPs please refer to our earlier blog .  The stock markets are rising and the SENSEX and Nifty are at never seen before highs. ULIPs are back with a bang and every insurer has more than one offering.

So should you buy a ULIP?


The simplest life insurance product one can buy is a term plan. However as everyone is aware if you survive the duration of the policy, nothing is returned to you. Because of the fact that ULIPs have a savings element attached to them, ULIPs can help a purchaser maintain a periodic savings habit. The risk attached to the savings portion is equal to the risk of investing in mutual funds. This being said there are several important caveats before you buy such a policy.

Caveat 1: The investment risk in the investment portfolio is borne by the policyholder. 

What this means is that while the chances of an upside in your portfolio exists because of a general rise in the stock market, or the savviness of the insurance fund manager, you stand an equal chance of not meeting your investment goals and ending up with less money than what you invested. This is unlike an endowment policy where bonuses are generally declared, though the rates may be meagre.


Caveat 2: The policyholder will not be able to surrender / withdraw the monies invested in linked insurance products completely or partially till the end of the fifth year.


It is important to be aware that there is no liquidity in the first 5 years, and though your obligations to pay premiums continue, you cannot withdraw any of your funds.

Caveat 3: The entire premium is never invested. 


There are several deductions that apply on your premium before it is invested. The first is allocation charge. This charge is primarily used to pay commission to the distributor and to defray some part of the initial expenses in issuing a policy. These can range from zero to a total of 15% in the first 3 years. Then there is a policy administration charge which is a fee deducted to manage your policy year on year. These can range from zero to a total of Rs. 100 per month. Each of the funds will carry a fund management charge (maximum of 1.35% of the investment amount). In all cases a mortality charge which is the amount of premium required to cover death risk is also deducted.


Caveat 4: Servicing is not free. 


Unlike other policies any transaction that you effect within your policy is chargeable. Such servicing includes switching between funds, partial withdrawals, premium redirections and so on.


Caveat 5: Fund performance can vary widely even within the Company for different funds.  


It is necessary for you to study fund performance before you buy such a policy. Average CAGR (Compound Annual Growth Rates) of funds can vary. Most policyholders are inactive fund managers, preferring to forget about any insurance policy once purchased. Lack of vigilance can give a nasty shock after 20 or so years at maturity.
This being said, ULIPs have been cleaned up considerably after Regulatory intervention. Charges are now reasonable and policy brochures are less complex. Earlier if a policyholder had lapsed his policy, hardly any amounts were returned to him. Currently if a policyholder is unable to pay premiums for the full 5 years, amounts are not lost, because companies have to mandatorily operate a Discontinued Policy Fund that provides a guarantee of 4% return. These amounts are paid the moment the policy completes 5 years.

Our view therefore is to buy a ULIP only if you are able to keep track of your funds, because you are responsible for your investment decisions and the company has already disclaimed responsibility for investment performance. If you decide to go ahead, you will find all the key information on www.policylitmus.com to help you choose the best policy for you.



Tuesday, 24 February 2015

ULIPs: An Introduction

ULIPs are an acronym for Unit Linked Insurance Policies. As the name suggests these are life insurance policies. A life insurance policy covers the risk of death, by paying a pre-decided sum of money to the policyholder who has purchased the policy by paying a premium. This simple transaction is called a term insurance policy. In its simplest version if the policyholder dies, the insurance company pays the claim but if the policy holder survives, he gets nothing back.
Perceiving that this “get-nothing-back” is not appealing to a vast majority of people, insurance companies introduced a savings element, in such a way that while the policyholder’s family would get the claim amount on his death, if he survived he would still get some amount back. There are 3 versions of this theme:

Term Return of Premium Policies:  Varying proportions of the premium are returned to the policyholder on survival. Amounts can range from half of the total premiums paid to twice the total premiums paid.

Endowment Policies: 


A portion of the premiums paid by the policyholder is invested by the company in various interest bearing instruments like government bonds. A minor portion is also invested in stock markets. Investment policies are tightly governed by IRDA (the Regulator). The policyholder has little control over the kind/type of investment made. Since safety is a primary concern, companies sacrifice risk for returns. Thus earnings are fairly low. These earnings (net of company expenses) are returned to policyholders in the form of bonuses. The upshot of this control and rigidity is that while earnings are almost certain, they are quite meagre in comparison to most investment instruments.

ULIPs: 


Here too a portion of the premium is set aside for investment. The difference is that the policyholder has greater control of the type and kind of investment she can make.  Investments are made in the stock market through designated funds by purchasing units at the current price.

Let us say a company has created 2 Funds called Fund A (High Risk) and Fund B (Low Risk). Each Fund’s objective is to purchase shares and stocks and trade in them for a profit. (The technical difference is that High Risk Funds are more Equity oriented and Low Risk Funds are more Debt oriented. The higher the risk the higher are the chances of making a good profit, but you stand an equal chance of making a loss, and vice versa for a low risk proposition – but let us move on). Initially the company seeds both funds by putting in some money. A policyholder can participate in the trading actions of the funds thereby participating in the loss or profit that may occur. He participates by purchasing portions of the fund arbitrarily designated as “units”.


By convention when a fund starts all units are available at a price of Rs 10/unit. This is called the Net Asset Value (NAV) of each unit. After several sessions of trading (over weeks/months/years) the NAV can be higher (say Rs 15.60/unit) or lower (say Rs 9.65/unit) based on whether the fund manager has been wise and made profits or been unlucky/incompetent and made losses. Let us say a policyholder purchases a ULIP and pays a premium of Rs 1000. The insurance company will keep Rs 100 for death risk, which leaves Rs 900 for investment. Say the policyholder divides this equally between Fund A and Fund B. This means he invests 450 in Fund A and 450 in Fund B. If he invests at Rs 10/unit, he will get 45 units of Fund A and 45 units of Fund B.

Total Investment/NAV of 1 unit, i.e. 450/10 =45 units.

Let us say after a year NAV of Fund A is 15.60 and Fund B is 9.65. The value of the units with the policyholder is:
Value of Units in Fund A: No. of Units X NAV, i.e. 45X15.60 = 702
Value of Units in Fund B: No. of Units X NAV, i.e. 45X9.65 = 434.25

Thus:
Original Investment: Rs (450 + 450) = 900

Value after 1 year: Rs (702 + 434.25) = 1136.25

If another policyholder buys a similar policy today and follows a similar investment pattern as the earlier policyholder, this is what will happen.

Premium - Cost of Death Risk = Premium available for Investment.

1000-100 = 900

He wishes to invest half in Fund A and half in Fund B, i.e. 450 in Fund A and 450 in Fund B.

He will now get:
Total Investment/Current NAV of 1 unit, i.e. 450/15.60 =28.846 units of Fund A
Total Investment/Current NAV of 1 unit, i.e. 450/9.65 =46.632 units of Fund B

The new policyholder has to buy units at current cost.

It is important to note that a policyholder can buy either or both funds and in any proportion that she chooses. Thus, for example, she may choose to invest 100% in Fund B and nothing in Fund A, or 20% in Fund A and 80% in Fund B. It is important to read the objectives of the fund and see if they match your risk profile. If you are close to retirement it may make better sense to invest in a debt oriented fund. If you have just embarked on your career, equity oriented funds may be your choice. Companies have anywhere between 2 and 13 funds, each with differing objectives – hence choice is usually not an issue. Companies also allow you to move your money between funds if you perceive an advantage in such movement. We do not recommend active management unless you are proficient to make such movements. Many companies also have options that restrict such active management in the interest of more stable returns. If you have questions talk to our experts at www.policylitmus.com.

As a general rule ULIPS provide a better investment return than endowment policies. But this is not guaranteed. All the rules and caveats that apply to stock market investments in general, apply to ULIPs. Thus, if units were purchased in a rising stock market and if the market goes down for a prolonged period, unit values will drop. There are 2 factors that may be considered.
Maintaining a steady investment pattern by paying regular premiums does help in getting fair returns.
Insurance fund managers are instinctively conservative. While this may depress earnings somewhat, the losses too will not be dramatic.

Note: The insurance company deducts some charges from the policyholder for managing these investments.

All figures are illustrative and not in relation to exact values or proportion.


This is how ULIPs work. In my next post we shall debate on whether one should buy a ULIP and if so what needs to be the basis for such purchase.

Thursday, 27 November 2014

Life Insurance Bonus

Life Insurance policies are of 2 types:

Pure Protection: These policies only cover mortality risk, are usually for a specific term of years, pay out the Sum Assured on death and will not refund premiums already paid if the policyholder survives the policy duration. Term insurance plans are the best example.

Savings Plans: These plans have an element of saving in addition to covering mortality risk. Endowment and Money Back are 2 examples of savings plans.
On a basic level, out of the premium collected by the insurance company under savings policies one portion is allocated to covering mortality risk, another portion is allocated to paying commission to distributors and managing the expenses of the company and the rest of it is invested on behalf of the policyholder. 



At claim (maturity or death), the Sum Assured and the “returns” are paid out. The Sum Assured, which is a pre-determined amount, is always guaranteed.





The returns generated by the company are proportionately allocated to each policy. Such returns may either be:
1.       Guaranteed in advance at policy purchase and is allocated to the policy account at the promised interval. Guarantees usually specify the rate at which payment will be made, the method of calculation and the periodicity of payout. The usual terminology used is “Guaranteed Addition”. Another type of guaranteed amount includes Return of Premium. Under these policies, called the Term Return of Premium (TROP) or simply Return of Premium (ROP), the insurance company will cover risk for a certain period of time and then return all or some of the premiums paid either with or without interest. It is common for companies to highlight the fact that a guarantee is offered. Policies with guarantees promised in advance are simpler to understand.
2.       Non-guaranteed returns are allocated to the policy on a periodic basis – usually annually. There are several types of non-guaranteed “returns”.

1.       Reversionary Bonus: The insurance company generates a return on the policyholder’s funds and decides to allocate a certain portion of the return to the policyholders in the pool. This is called reversionary bonus. Some of the common features of a bonus are:
a.       Bonuses are declared retrospectively and allocated retrospectively.
b.      Bonus rates are not known in advance and amount declared will depend on the investment experience of the company.
c.       Once bonus is allocated to a policy, it is almost always guaranteed to be paid out. What this means is that while the exact amount cannot be guaranteed and depends on the company’s performance and inclination to allocate, once allocated it is guaranteed to  be paid out.
d.      Once allocated, the amount so allocated is called vested bonus.
e.      Vested bonuses are of 2 types:
·         Simple Reversionary: The amount of bonus allocated is always a percentage of the original maturity Sum Assured.
·         Compound Reversionary: The amount of bonus allocated to a policy is added to the maturity Sum Assured and bonus is calculated as a percentage of the maturity Sum Assured and any bonus already vested.
f.        Reversionary Bonuses are usually paid out at the end of the policy term.

Let us take an example:
Maturity Sum Assured
Rs. 100,000
Year 1 Bonus Declared
4%
Year2 Bonus Declared
5%


Total Bonus under Simple Reversionary Method
Total Bonus under Compound Reversionary Method
Year 1:  (100,000X 4%) =  4000

Year 1:  (100,000X 4%) =  4000

Year 2: 4000 + (100,000X 5%) =  9000

Year 2: 4,000 + (104,000X 5%) = 9200


Bonuses declared under Compound Reversionary mechanisms are usually lower in absolute numbers than Simple Reversionary methods. Sometimes insurance companies declare reversionary bonuses other than as percentage. The most popular is as a value against Rs. 1000 Maturity Sum Assured. For example, 4% will be represented as 40/1000 Sum Assured. This larger number serves to create a sense of assurance in policyholders.
Some companies use the term cash bonus. These are usually simple reversionary in nature and by implication is paid out periodically – usually annually.


2. Terminal Bonus: Some bonuses are only declared, allocated and paid out towards the end of the policy term. These are Terminal Bonuses or (as LIC calls it) Final Additional Bonus. Like reversionary bonus, terminal bonus is calculated based on the company’s experience and is non-guaranteed. Terminal bonuses will not be paid out if the policy is voluntarily ended by the policy holder as when he lapses it or surrenders it.


3. Loyalty Additions: These are payments are calculated in a manner similar to reversionary bonuses with the exact amounts not known in advance. As the term implies, this kind of bonus is paid out only if the policy holder stays with the company for the duration specified.  


In a strict sense, rates of bonus allocated in the past do not guarantee that the same rates will continue in the future. However companies do try and maintain allocated bonus rates. Savings policies do not provide great returns but are steady assets, remaining hidden in one’s portfolio till needed. Coupled with any applicable tax advantage, these policies can serve as a good means to diversify financial risk.

You can now compare savings type insurance policies on www.policylitmus.com and take the most appropriate decision to meet your financial needs.



Monday, 18 August 2014

Best Life Insurance Companies in India in 2014

Best Life Insurance Companies in India in 2014.


Every month over one lakh searches are done in India on the Best Insurance companies in India. How do we define the Best Insurance Company? You may say that what is best for one person may not be the best for another. However there are some factors all of us can agree on that we look for in Insurance companies. We would all want our insurance companies to:
1.       Settle a high percentage of claims
2.       Have few complaints
3.       Have customers who come back to pay renewal commissions

1.    What percentages of claims do Insurers Reject?

The reason a customer pays premium is to ensure that the insurer is there for his/her dependents when he is no longer around. Acceptance of claims is the single most critical element of an insurer’s performance.
Here is the Data on claims rejection by Insurers.

Insurer
Percentage of Claims Accepted in FY 2013-14

Overall
Within two years of taking Policy
Beyond 2 Years of taking Policy
LIC of India
98.9%
99.7%
99.2%
HDFC Standard Life
96.3%
96.4%
99.9%
ICICI Prudential Life
94.6%
94.9%
99.7%
IDBI Federal
94.4%
94.7%
99.7%
Max Life
93.9%
94.6%
99.3%
Bajaj Allianz Life
93.4%
94.1%
99.3%
SBI Life
93.2%
93.8%
99.4%
Sahara
93.1%
95.0%
98.1%
TATA AIA Life
92.5%
93.9%
98.6%
Star Union Daiichi
92.3%
92.4%
99.9%
Kotak Mahindra
92.2%
92.9%
99.3%
PNB Met Life
90.4%
90.5%
99.9%
Bharti AXA Life
90.0%
91.4%
98.6%
Birla Sun Life
89.9%
90.5%
99.5%
Exide Life
89.9%
90.6%
99.3%
Canara HSBC
89.1%
91.9%
97.2%
Reliance Life
88.1%
91.3%
96.8%
Aviva
84.1%
87.5%
96.6%
Future Generali Life
83.6%
84.2%
99.5%
AEGON Religare
81.0%
82.0%
99.0%
Shriram Life
79.9%
79.8%
100%
Edelweiss Tokio Life
76.2%
76.2%
100%
DLF Pramerica
61.7%
63.4%
98.3%
India First Life
61.3%
63.3%
97.8%

While an argument can be made that most of the rejections are within 2 years and may be a result of fraud, it still begs the question about the quality of controls (or the lack of it) that insurers have for acquiring new business. Ideally the Insurer should have an acceptance ratio in the high nineties. For the most part a customer should be fine with an insurer who acceptance is in the 90s.


2.    Do customers continue to pay their renewal premiums?

First thing that you may want to know is how many customers continue to pay their premiums after the first year.  If the customers are not paying renewals then it means that either they have been sold a policy that is not fit for purpose or it is a forced sale.Here are the results of the Financial Year ending March 2014

Insurer
Percentage Paying Premium into third Year
HDFC Standard Life
71%
Max Life
66%
ICICI Prudential Life
68%
Kotak Mahindra
77%
Birla Sun Life
60%
TATA AIA Life
60%
SBI Life
65%
Exide Life
57%
Bajaj Allianz Life
48%
PNB Met Life
47%
Reliance Life
58%
Aviva
52%
Sahara
73%
Shriram Life
82%
Bharti AXA Life
54%
Future Generali Life
33%
IDBI Federal
76%
Canara HSBC
86%
AEGON Religare
48%
DLF Pramerica
44%
Star Union Daiichi
44%
India First Life
56%
Edelweiss Tokio Life
45%
LIC of India
71%

Ideally you would want the insurance company to be able to retain over 80% of its customers into the third year.  There are only two insurers that meet this benchmark. Worryingly more than one in four insurers have a retention rate of less than 50%. Clearly there is a problem in the Industry where customers are often sold products that do not fit their needs or that they do not want. If a significant proportion of the customers do not like the products they have been sold , the chances are that neither will you.

3.    How many Complaints do the Insurers have?

Complaints are an accepted parameter of service performance of any industry and the Insurance industry is no exception.  Here is the data on Sales complaints per 10000 policies sold.

Insurer
Sales Complaints per 10000 Policies
Percentage complaints
LIC of India
20
0.2%
Shriram Life
21
0.2%
India First Life
33
0.3%
Edelweiss Tokio Life
69
0.7%
IDBI Federal
78
0.8%
Star Union Daiichi
103
1.0%
SBI Life
141
1.4%
PNB Met Life
218
2.2%
DLF Pramerica
223
2.2%
ICICI Prudential Life
246
2.5%
Exide Life
335
3.4%
Max Life
365
3.7%
Kotak Mahindra
382
3.8%
Aviva
509
5.1%
Reliance Life
523
5.2%
HDFC Standard Life
594
5.9%
TATA AIA Life
659
6.6%
Bharti AXA Life
662
6.6%
Birla Sun Life
740
7.4%
Canara HSBC
838
8.4%
AEGON Religare
868
8.7%
Bajaj Allianz Life
1150
11.5%
Future Generali Life
1434
14.3%

While the top 5 Insurers in this category fare quite well there are a few with a rate of complaints higher than 10%.
Hope this data helps you identify Insurers that you find acceptable. Once you have found companies that meet your criteria then look at premiums and select the best premium from the companies in your consideration set. You can get all the details of the Best Life Insurance Companies in India at www.policylitmus.com.