Monday 18 August 2014

Jan Dhan Yogana can be a game Changer


In his address to the nation on the 68 Independence Day Prime Minister, Narendra Modi, announced the launch of an ambitious financial inclusion program called the Jan Dhan Yogana. Under this plan every household in rural India will have access to bank account and Rupay debit card with Rs. 1 lakh personal accident insurance cover. About 60% of the Indian population doesn’t have access to any form of banking services. Also envisages under the plan is Rs. 5000 overdraft facility for each household. While the prime minister has set no deadlines, the talk in the knowledgeable circles is that the Government intends to complete this by 2016.

Challenging but not un-doable

While this is a challenging task it is by no means un-dobale. Mr. Modi gave the example of almost every household having a mobile but not a bank account. If we think back to pre-liberalization days the tele density in the country about 1%. Today it is over 80%. What financial institutions like banks and insurers need to do is to replicate the same in banking and Insurance, something that is more existential than a mobile.  All indications are that government is doing its part to help. There are strong indications that both the providers and distributors will have incentives to make this scheme a success. All of the direct cash transfers would be thru these accounts, thus creating demand for this service in the rural areas. Banks are to get a fixed percentage (about 2%) of the new deposits as commission.  It also being said that a monthly salary would be paid to the last mile distributor who enrols and services these accounts. In past retaining the banking correspondents in the rural areas have been a great challenge.
The rural population engaged mainly in manual labour is highly vulnerable to workplace accidents. Death, permanent or temporary disability to earning members can bring quite a lot of hardship to the family. By including a Personal accident cover the scheme will provide much needed protection to these families.

 Need to build on this.

While this is a good basic scheme, the providers like banks and Insurers need to go beyond what is stated in the scheme and build on it to create a robust financial network in the rural areas.  The providers would need products that cater to seasonal income patterns prevalent among the targeted people.  The government need to think about the safety aspects of moving cash in rural and remote areas.  Governments Health Insurance plans like RSBY should be linked to this initiative to avoid duplication and cost optimization.
While the potential is immense, only time will tell if this scheme would go the same way as its predecessors or it will bring a revolution like the one this country has seen in the telecom space. Let’s hope for the later.


Best Life Insurance Companies in India in 2014

Best Life Insurance Companies in India in 2014.


Every month over one lakh searches are done in India on the Best Insurance companies in India. How do we define the Best Insurance Company? You may say that what is best for one person may not be the best for another. However there are some factors all of us can agree on that we look for in Insurance companies. We would all want our insurance companies to:
1.       Settle a high percentage of claims
2.       Have few complaints
3.       Have customers who come back to pay renewal commissions

1.    What percentages of claims do Insurers Reject?

The reason a customer pays premium is to ensure that the insurer is there for his/her dependents when he is no longer around. Acceptance of claims is the single most critical element of an insurer’s performance.
Here is the Data on claims rejection by Insurers.

Insurer
Percentage of Claims Accepted in FY 2013-14

Overall
Within two years of taking Policy
Beyond 2 Years of taking Policy
LIC of India
98.9%
99.7%
99.2%
HDFC Standard Life
96.3%
96.4%
99.9%
ICICI Prudential Life
94.6%
94.9%
99.7%
IDBI Federal
94.4%
94.7%
99.7%
Max Life
93.9%
94.6%
99.3%
Bajaj Allianz Life
93.4%
94.1%
99.3%
SBI Life
93.2%
93.8%
99.4%
Sahara
93.1%
95.0%
98.1%
TATA AIA Life
92.5%
93.9%
98.6%
Star Union Daiichi
92.3%
92.4%
99.9%
Kotak Mahindra
92.2%
92.9%
99.3%
PNB Met Life
90.4%
90.5%
99.9%
Bharti AXA Life
90.0%
91.4%
98.6%
Birla Sun Life
89.9%
90.5%
99.5%
Exide Life
89.9%
90.6%
99.3%
Canara HSBC
89.1%
91.9%
97.2%
Reliance Life
88.1%
91.3%
96.8%
Aviva
84.1%
87.5%
96.6%
Future Generali Life
83.6%
84.2%
99.5%
AEGON Religare
81.0%
82.0%
99.0%
Shriram Life
79.9%
79.8%
100%
Edelweiss Tokio Life
76.2%
76.2%
100%
DLF Pramerica
61.7%
63.4%
98.3%
India First Life
61.3%
63.3%
97.8%

While an argument can be made that most of the rejections are within 2 years and may be a result of fraud, it still begs the question about the quality of controls (or the lack of it) that insurers have for acquiring new business. Ideally the Insurer should have an acceptance ratio in the high nineties. For the most part a customer should be fine with an insurer who acceptance is in the 90s.


2.    Do customers continue to pay their renewal premiums?

First thing that you may want to know is how many customers continue to pay their premiums after the first year.  If the customers are not paying renewals then it means that either they have been sold a policy that is not fit for purpose or it is a forced sale.Here are the results of the Financial Year ending March 2014

Insurer
Percentage Paying Premium into third Year
HDFC Standard Life
71%
Max Life
66%
ICICI Prudential Life
68%
Kotak Mahindra
77%
Birla Sun Life
60%
TATA AIA Life
60%
SBI Life
65%
Exide Life
57%
Bajaj Allianz Life
48%
PNB Met Life
47%
Reliance Life
58%
Aviva
52%
Sahara
73%
Shriram Life
82%
Bharti AXA Life
54%
Future Generali Life
33%
IDBI Federal
76%
Canara HSBC
86%
AEGON Religare
48%
DLF Pramerica
44%
Star Union Daiichi
44%
India First Life
56%
Edelweiss Tokio Life
45%
LIC of India
71%

Ideally you would want the insurance company to be able to retain over 80% of its customers into the third year.  There are only two insurers that meet this benchmark. Worryingly more than one in four insurers have a retention rate of less than 50%. Clearly there is a problem in the Industry where customers are often sold products that do not fit their needs or that they do not want. If a significant proportion of the customers do not like the products they have been sold , the chances are that neither will you.

3.    How many Complaints do the Insurers have?

Complaints are an accepted parameter of service performance of any industry and the Insurance industry is no exception.  Here is the data on Sales complaints per 10000 policies sold.

Insurer
Sales Complaints per 10000 Policies
Percentage complaints
LIC of India
20
0.2%
Shriram Life
21
0.2%
India First Life
33
0.3%
Edelweiss Tokio Life
69
0.7%
IDBI Federal
78
0.8%
Star Union Daiichi
103
1.0%
SBI Life
141
1.4%
PNB Met Life
218
2.2%
DLF Pramerica
223
2.2%
ICICI Prudential Life
246
2.5%
Exide Life
335
3.4%
Max Life
365
3.7%
Kotak Mahindra
382
3.8%
Aviva
509
5.1%
Reliance Life
523
5.2%
HDFC Standard Life
594
5.9%
TATA AIA Life
659
6.6%
Bharti AXA Life
662
6.6%
Birla Sun Life
740
7.4%
Canara HSBC
838
8.4%
AEGON Religare
868
8.7%
Bajaj Allianz Life
1150
11.5%
Future Generali Life
1434
14.3%

While the top 5 Insurers in this category fare quite well there are a few with a rate of complaints higher than 10%.
Hope this data helps you identify Insurers that you find acceptable. Once you have found companies that meet your criteria then look at premiums and select the best premium from the companies in your consideration set. You can get all the details of the Best Life Insurance Companies in India at www.policylitmus.com.